Any topics not listed below should be directed towards Emily.
All Billing Related Questions Should be directed to billing@familyguidancecenters.com
| Front Office | Ionela Ciobanu | Belma Ibragic | Ellie Hughes | Rose Murphy | Julie Heiry | Chuck McGee | Emily M. Griggs |
| Any Admin Team Member | Executive Assistant | Therapist Availability & Specialties | Billing Specialist | Billing Specialist | Billing Manager | President & Owner | Practice Manager & Vice President |
| Billing Email | Billing Email | Billing Email | |||||
| Insurance Coverage | Direct questions to Emily’s email | New Patient Availability | Termed Insurance/COB Issues | Termed Insurance/COB Issues | Termed Insurance/COB Issues | Clinical Questions/Issues | OON Benefit Verification Issues |
| New Patients | Schedule Changes | Billing Errors | Billing Errors | Billing Errors | Office/Building Maintenance | Any Technology Issues | |
| Scheduling Patients | Specialty Changes | Insurance Billing Questions | Insurance Billing Questions | Insurance Billing Questions | New Therapist Referrals | Psybill Issues | |
| Patient Balances/Credits | Payment Plans | Payment Plans | Payment Plans | Office/Building Maintenance | |||
| Time Off/Schedule Blocks | Patient Billing Questions | Patient Billing Questions | Patient Billing Questions | Furniture Maintenance | |||
| Emergency Cancellations | Refund Requests | Refund Requests | Refund Requests | Equipment Maintenance | |||
| Referral Sources | EAP Paperwork | EAP Paperwork | EAP Paperwork | Contract Questions | |||
| Patient Credit Card Denied | Tax Questions | ||||||
| Electronic Forms Issues | Forms & Notes | ||||||
| Telehealth Issues | Insurance Reimbursment Rates | ||||||
| Patient Portal Issues | Admin Management | ||||||
| Websites | |||||||
| Mid or End of Month Payments | |||||||
| Supplies | |||||||
| Procedures & Policies | |||||||
| Marketing & Social Media | |||||||
| HIPAA Questions/Concerns | |||||||
| Credentialing | |||||||
| Re-Credentialing | |||||||
| Tutorials |